Tenant Support in Housing

This qualification is designed for learners who want to improve their knowledge of the functions of housing associations and ways in which their tenants can be supported. It will support learners within the housing sector to develop their knowledge of how to better support tenants.

Fully-funded via the UK Government in the form of the Education and Skills Funding Agency.

  • Free online course


  • Course duration

    6 weeks

  • Support

    Expert tutor support available

  • Experience

    No previous knowledge is required or assumed

  • Awarding body

    NCFE or TQUK depending on location and training provider

Overview of Tenant Support in Housing

Qualification aims and objectives

This qualification aims to:

  • Focus on the study of the social housing sector
  • Provide knowledge for those seeking employment in, or recently employed in the social housing sector.

The objectives of this qualification are to support the learner to:

  • Gain an understanding of the social housing sector
  • Understand the principles of customer service in the social housing sector
  • Understand how to identify, record and report potential issues experienced by tenants.

Who is it suitable for?

This qualification is suitable for a range of learners, either working or wishing to work in the housing sector, specifically for a housing association or social landlord.

Course units

Learners are required to successfully achieve 5 mandatory units.

Introduction to the social housing sector

To provide learners with an introduction to the housing sector and specific customer service requirements within this sector. This unit will also introduce learners to generic referral groups available to tenants and the methods of accessing these.

Understand the principles of safeguarding and equality and diversity

In this unit learners will be introduced to the principles of safeguarding and equality and diversity.

Understand mental and physical ill-health

To provide learners with information regarding prevalent mental and physical health issues that tenants may experience; and providing learners with the knowledge of how to correctly record and report these issues.

Understand reasons for problematic behaviour

This unit will provide learners with information regarding potentially challenging behaviour in the community, and provides learners with the knowledge of how to correctly record and report these issues.

Understand issues affecting isolated tenants

This unit provides learners with information regarding possible issues that could affect isolated tenants and provides learners with the knowledge of how to correctly record and report these issues.

Get certified

Gain a nationally recognised level 2 accredited certificate.

Qualification benefits

Develop your skills

88% of our learners say our courses have equipped them with vital skills to help them progress in their working life.

Launch or advance your career

Build up enough knowledge, skills and confidence to transition into a new career.

Improve your CV

Level 2 qualifications are nationally recognised and accredited, giving you the foundations to improve your job prospects.



Been in the UK or EU for three years for purposes other than study.


19+ at the start of the academic year.


  • Not on an apprenticeship.
  • Not completed any part of the course before.
  • 19-23-year-olds must have a level 2 or higher prior to attainment.

How to enrol

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